Shipping & Returns

Shipping

When you "submit" your order online , you will receive an Email Confirmation to acknowledge that the order has been received. We will endeavour to dispatch any orders received before 12pm on the day the order is received (Mon-Friday) Excluding Bank Holidays, subject to payment and items being in stock. A standard shipping rate of €5.00 applies to all orders. Once the order is collect by the courier, shipping is normally one working day to Ireland and two working days to the UK. We have a large supply of stock in store but if there are any issues of stock we will contact you immediately. If for any reason you are not totally satisfied with your purchase, please contact Customer Service immediately. There are a some items that have an expected delivery time of 48- 62 hours. This information is provided in the Product Description

NB: Please inform us if there will be no one available to sign for the delivery as our courier will require a signature..

FORCE MAJEURE We shall have no liability whatsoever under, or in any way related to the sale and purchase of the Goods or otherwise for any failure to fulfil any obligation hereunder if and to the extent that such fulfilment is prevented by circumstances beyond our reasonable control.

Returns

We want you to be 100% satisfied with any purchase order placed with us. In the event that you experience difficulty with any of our products, we will be happy to help. Faulty goods will be replaced or credited in full within 28 days of purchase. It’s imperative that you contact us within 28 days as full refunds cannot be considered after this period. Please keep original invoice and packaging. If you receive a product that has been damaged in transit or is faulty please contact us immediately so we can resolve the issue. Items must be unused and still have their original packaging and labelling attached.

Damaged or faulty goods will be credited in full including post and packaging. Damages and shortages must be notified within 7 days. Replacement and/or refunds are not available if the product is damaged or becomes faulty as a result of misuse, mishandling or the actions of any party other than Farm Direct or our employees